Get Onsite IT Support services in Japan

Do you need Onsite or Offsite support in Japan? We can represent you for IT Troubleshooting, Maintenance, Software Implementation, Client visits. We are most trusted partner with over 25 years of services in Japan.

Comprehensive on-site IT support services across Japan, catering to businesses of all sizes. Their services include hardware and software installation, cloud support, network setup, troubleshooting and ongoing maintenance. With a team of skilled engineers fluent in both Japanese and English, Fidel ensures seamless communication and efficient resolution of IT issues, minimizing downtime and optimizing business operations.

In addition to reactive support, Fidel also provides proactive IT management, including regular system monitoring, updates and security assessments. This approach helps businesses stay ahead of potential issues, ensuring that their IT infrastructure remains robust and secure. Whether it’s a one-time technical issue or ongoing IT management, Fidel’s on-site support services are designed to meet the unique needs of companies operating in Japan.

Fidel provides specialized onsite IT support engineers in Japan!

The Japanese Bilingual engineers work according to your instructions and the requirements of your organization!

Services We Offer

Bilingual Support (Japanese + English)

Providing technical support in both Japanese and English, ensuring clear communication and effective problem-solving for both local and international employees.

Software Impementation

Expert support for installing and configuring software applications. We ensure that all software is up-to-date and running smoothly, addressing any compatibility or performance issues that arise.

Troubleshooting and Issue Resolve

Immediate assistance for diagnosing and fixing issues. Our technicians handle everything from computer malfunctions to printer problems, ensuring minimal downtime and efficient repairs.

Client Visit

We provide personalized client visits for on-site IT support services, ensuring hands-on solutions tailored to your needs. Our team of experts addresses issues directly at your location, guaranteeing prompt and effective support.

IT Consultation and Strategy Planning

Expert advice and strategic planning services to align your IT infrastructure with your business goals. We help you develop and implement IT strategies that enhance productivity and drive growth.

Cloud Support

Enhance your business efficiency with our comprehensive Cloud Support Services, designed to ensure seamless operations and secure, scalable cloud solutions. Trust Fidel to optimize your cloud infrastructure and support your digital transformation journey.

Network Setup and Maintenance

Comprehensive services for setting up and maintaining robust network infrastructures. We manage everything from initial installation to ongoing maintenance, ensuring secure and reliable network connectivity.

Onsite Training and Support

Hands-on training sessions for your staff to ensure they are proficient with new technologies and software. We provide ongoing support to help your team stay updated with the latest IT advancements.

Proactive Monitoring and Maintenance

Continuous monitoring of your IT infrastructure to identify and resolve potential issues before they impact your operations. Regular maintenance checks are performed to keep your systems running at optimal performance.

Why Fidel?

You can depend on us for all technical matters and to liaise with your overseas offices and domestic Japan users in both English and Japanese.

Experienced Team

Over 25 years of experience in providing reliable IT services in Japan.

Bilingual Support

Technicians fluent in both Japanese and English, ensuring smooth communication.

Proactive Management

Regular system monitoring and updates to prevent issues before they arise.

Quick Response

Fast and efficient troubleshooting to minimize downtime and keep your business running.

Short / long term contract

From hardware installation to network setup, Fidel covers all your IT needs.

Customized Solutions

Tailored IT services to meet the specific requirements of your business.

Our Clients

Speedy and strong technical and bilingual support by Fidel team. It was certainly a critical project from technology point of view. We are thankful to Fidel members for putting their best efforts and making this project a big success.

IT Director, Hoshino Resorts, Japan

Excellent and prompt bilingual product support by Fidel team. As our IT partner, Fidel Technologies K.K. provides excellent and prompt product support service by highly professional and friendly bi-lingual staff.